RETURN

Should you be dissatisfied with your purchase, you can return it with its original invoice and including all tags within 7 days of receiving your purchase. Please email us at info@masdewa.com for return authorization.

If you are unsure about any aspect of a piece, please don't hesitate to contact us via info@masdewa.com. We are always happy to provide you with more information and additional photos if needed.

Please kindly note;

• Merchandise must be returned within 7 days of receipt. All pieces will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse a return if the item received is determined to be damaged or unsaleable. Altered products and special orders cannot be returned for exchange or refund.

• Hair accessories, pierced earrings, ear cuffs cannot be returned due to hygiene reasons. Pierced earrings including earring pendants are non-refundable and non-exchangeable for reasons of hygiene and safety, unless accepted faulty.

• If in any case your jewelry becomes faulty within 7 days of receipt, you will be offered a choice of a replacement (if applicable) or repair. If the stock is still available of that piece, we will send you a replacement for the same item.

• Faulty items will be accepted if the goods delivered to the customer are damaged or faulty. All items returned as faulty will be inspected, if the item is displaying signs of damage due to customer wear and tear, they might not be accepted as faulty. If not accepted faulty, it is the customer's responsibility to arrange collection or pay for the postage for the item to be redelivered to the customer.

• We cannot accept any returns after the 7 day(s) period of the purchase date

 

REPAIR

If repair is needed, email info@masdewa.co.id and we will address each repair individually.